Bookings & Consultations

By booking in with lovesoul, you are giving permission for lovesoul therapists to treat you for that day and for any future treatments booked. You agree that you will have an initial consultation before your first appointment with us, and will answer all questions truthfully and to the best of your knowledge. You will need to disclose any allergies, medical conditions, medications or any other information at the time of each of your services, most especially if something has changed since your last visit. We understand that unanticipated events happen in everyone's life. However, in our desire to deliver the best treatments for you, remain fair to all our clients, and out of consideration for our therapists' time, we have adopted the following policies:

Gift Vouchers

Gift vouchers are non-refundable. They cannot be refunded or exchanged for cash. We cannot accept gift vouchers past the expiry date. You do not have to spend all the voucher at once, but the expiry date remains the same for each dollar. We do not give change for unused gift voucher dollars. Gift vouchers can be redeemed on both/either products or services. Availability and pricing for both products and services may change at any time without notice, so we recommend redeeming your voucher as soon as possible so you don't miss out.

Gift Voucher Values: The true value of your gift voucher is the monetary (dollar) value of what was paid for the voucher at time of purchase. All "paid-for" gift vouchers may be upgraded or changed - this excludes gift vouchers donated by lovesoul. If our treatment prices have changed since your gift voucher was purchased, or you are upgrading to a higher priced treatment, you are required to pay any remaining balance at your booked appointment. We encourage you to redeem your voucher as soon as possible after receiving.

Donated Gift Vouchers: Vouchers donated by lovesoul are void after the expiry date with no exceptions. Unless otherwise stated, these vouchers can not be upgraded or changed, but must be booked as what they are to the value of, nor can it be used in conjunction with any other offer. If there are any special terms specific to your voucher, these would be written for you on the physical voucher.

Regifting: All gift vouchers can be regifted to someone else, however we ask you to please speak with us first so we can change the recipient name and we don't need to question the person using it.

Lost Vouchers: If you lose your gift voucher please contact us immediately. If the voucher has not expired and is still in our database, we can replace it. We'll need as much information as you can give us: voucher number, expiry date, purchase date, customer name and/or email address of who purchased the voucher, recipient name and/or email address, voucher value. Then we'll start the search!

Expired Gift Vouchers: We are not obligated to accept any gift vouchers after the expiry date has passed. We encourage you to redeem your gift voucher as soon as possible after receiving. Should booking availability not suit your requirements before your expiry date, you can opt to spend your gift voucher on products instead of services before it expires. A reminder our gift vouchers are non-refundable, and availability and pricing for both products and services may change at any time without notice.

COVID-19 PANDEMIC 2020: Due to the effects of covid and lockdowns, we regret to have to make the decision that we can no longer honour gift vouchers that expired throughout the COVID Pandemic (2020-2021). From 27 February 2023 we will no longer be accepting and extending these expired gift vouchers. All of 2022 we have welcomed back our usual schedules along with our new Health & Safety Policies.

Promotional Offers

Any promotional offers may have it’s own special terms & conditions, in addition to our standard terms, conditions & policies. As stated above, by purchasing, redeeming and/or booking with lovesoul, clients are agreeing to all terms and conditions. All bookings are subject to availability. lovesoul reserves the right to modify or cancel the promotion without prior notice. Client changes or cancellations must follow our standard policies unless otherwise specified for the specific promotion.

Cancellation Policy

We require (where possible) 24 hours notice for any cancellations or rescheduling of your appointment. Of course we have exceptions for true emergencies such as sudden sickness, medical emergencies, hospitalisation, or familial death. Late cancellations within 24 hours may incur a cancellation fee of 50% of the booked treatment cost. Please note for the month of December, there are no exceptions, and all late cancellations will be charged a cancellation fee. December is the busiest time of the year for our industry. As we are also small business, we rely on our December month to be completely booked out. As soon as you notify us, we will begin trying to fill your scheduled appointment time with a client on our waiting list. The sooner we know that you will be unable to make your appointment, the more likely it is that we will be able to find a client for that time. We do our best to fill up last minute cancellations as we understand that nobody wants to be charged for an appointment they did not receive, but unfortunately it is not always possible. If we are unable to book another client in to your scheduled appointment time a late cancellation fee will be applied to cover this appointment time.